Frequently Asked Questions (FAQs)
Shipping & Delivery
Q. Do you offer free shipping?
Yes! Camachos Furniture offers Free Standard Shipping on orders delivered within the United States. There is no minimum purchase requirement.
Q. How long will it take to receive my furniture?
Our estimated delivery timeframe is as follows:
Order Processing: 1 to 2 business days (Monday through Friday).
Shipping Transit: 3 to 5 business days (Monday through Friday).
Estimated Total Delivery: Typically 4 to 7 business days after placing your order.
Our daily order cut-off time is 6:00 PM Eastern Time (ET). Orders placed after the cut-off time, during weekends, or on public holidays will generally begin processing on the next business day.
Please note that delivery times may vary depending on your location and carrier operations.
Q. Do you ship internationally?
Currently, we ship exclusively within the United States. We do not offer international shipping at this time.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days of delivery.
To qualify, furniture must be in new, unused condition and returned with its original packaging, accessories, hardware, and components.
Please contact our support team before returning any product to receive return authorization and instructions.
Q. Do you charge a restocking fee?
No. Camachos Furniture does not charge a restocking fee. Our restocking fee is $0.00.
Q. Who pays for return shipping?
Return shipping costs depend on the reason for the return:
Defective, Damaged, or Incorrect Items: Camachos Furniture covers the applicable return shipping costs.
Change of Mind or Incorrect Selection: Customers are responsible for return shipping costs.
Q. How long does it take to receive a refund?
Once we receive and inspect your returned item, we will notify you of the outcome by email. Approved refunds are processed to your original payment method within 7 business days.
Your bank or payment provider may require additional time to make the refunded amount available.
Orders & Tracking
Q. How can I track my order?
Once your order has been dispatched, you will receive a Shipping Confirmation email containing your tracking number and tracking information.
You can use the tracking details to check your shipment’s progress through the relevant carrier’s website. Tracking information may take up to 24 hours to become active.
Q. What should I do if my furniture arrives damaged?
We apologize if your order arrives damaged or defective.
Please contact us at support@camachosfurniture.com with your order number and clear photographs of the damaged product and its packaging.
Our support team will review the information and explain the available resolution. Depending on the circumstances, this may include a replacement or refund. For eligible damaged or defective items, we will cover the applicable return shipping costs.
Q. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
We will do our best to make the change before dispatch. However, address changes cannot be guaranteed once an order has been shipped.
Contact Information
If you have any questions about our furniture products, orders, shipping, or returns, please contact us.
Business Name: Camachos Furniture
Phone: +1 801-634-3932
Email: support@camachosfurniture.com
Store Address: 55 N Redwood Rd Ste A, Salt Lake City, UT 84116, United States
Website: camachosfurniture.com
We aim to respond to customer inquiries within 24 hours.
